This Privacy & Data Usage Policy is entered into by and between you and Civic Innovation Lab. This policy (together with our User Agreement) is presented to you in order to help you make an informed decision about using this website and Civic Innovation Lab services and to explain to you what information we collect, how we store that information, and how we may use it. By using civicinnovationlab.la, or any other Civic Innovation Lab website, app or service on which this policy appears (collectively the “Civic Innovation Lab Sites”), you are consenting to have your personally and non-personally identifiable data transferred to and/or processed in the United States in accordance with the terms of this Privacy & Data Usage Policy. Please do not use the Civic Innovation Lab Sites if you do not agree with this policy and any other policies listed on the Civic Innovation Lab Sites.
THE INFORMATION WE COLLECT FROM YOU
- Non-Personally Identifiable Information
When you enter the Civic Innovation Lab Sites, we may collect certain non-personally identifiable information. This may include your browser information (including browser type, browser version, host operating system, and browser language) and your IP address. We use this information to help diagnose problems with our servers and for other administrative purposes.
In addition, aggregate traffic information may also be collected at the Civic Innovation Lab Sites from this non-personally identifiable information. We may use this data for improving the services offered at the Civic Innovation Lab Sites.
- Personally Identifiable Information
The services offered by Civic Innovation Lab are only made available if we have certain information about you. To register as a member and access these services, you will, from time to time, be asked to submit personal information about yourself. We collect and process the following personally identifiable information related to our services:
- Registration information. In applying for and maintaining Civic Innovation Lab membership, we require certain contact information (including your first name, last name, address, telephone number, and e-mail address.) We use this to contact you regarding your membership and for support and administrative purposes.
- Payment Information. When paying for events hosted by Civic Innovation Lab, we collect your full name, billing address, and personal payment information. This information is used for the limited purpose of processing any purchases you may make. We do not retain copies of payment card information on our servers and payments are processed securely by our donation and payment vendors, DonorBox and Stripe, respectively.
- Support. If you contact us, we may keep a record of that correspondence and record conversations for training and/or monitoring purposes.
WHAT IS A COOKIE?
Cookies are small text files that websites place in your browser when you visit them. When you return to the site, the site can access its previously placed cookie to uniquely identify your browser. Cookies accomplish several different things. They recall your preferences at a website, help content render more efficiently, and improve the overall user experience on a website. They can also help advertisers see what interests you and what advertising may be relevant to you. For further information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit http://www.allaboutcookies.org.
WHAT TYPES OF COOKIES DO WE USE ON THE CIVIC INNOVATION LAB SITES?
We primarily use two different types of cookies on this website: (1) Strictly Necessary Cookies and (2) Analytics Cookies:
Strictly Necessary Cookies: These cookies are essential in order to enable you to move around the website and use its features and services, such as accessing secure areas of the website. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
Analytics Cookies: These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies you. All the information that these cookies collect is anonymous and is used only to improve a website’s services.
Specifically, the Civic Innovation Lab Sites use Google Analytics Cookies. Information collected by the Google Analytics cookies will be transmitted to and stored by Google on servers in the United States of America in accordance with its privacy practices. To see an overview of privacy at Google and how this applies to Google Analytics, visit http://www.google.com/policies/privacy/ads/#toc-analytics. You may opt out of tracking by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout?hl=en-GB.
You can enable, disable or delete cookies within your browser. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” menu). Disabling a cookie or category of cookie does not delete the cookie from your browser; you will need to do this yourself from within your browser by choosing the option to delete cookies. If you have disabled one or more analytics cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.
PRIVACY OF CHILDREN AND SENSITIVE CONSUMER INFORMATION
Civic Innovation Lab does not knowingly collect information from anyone under the age of 13.
We do not knowingly obtain or store any Social Security Numbers or other government Issued identifiers; insurance plan numbers; financial account numbers; information that describes the precise real-time geographic location of an individual; or precise information related to health or medical conditions (collectively “Sensitive Consumer Information”).
If we are made aware that we have received information from anyone under the age of 13 or Sensitive Consumer Information in violation of this Privacy & Data Usage Policy, we will use reasonable efforts to locate and remove that information from our records.
USE OF INFORMATION COLLECTED
1. PRIMARY PURPOSE OF INFORMATION COLLECTED
The information and data collected at the Civic Innovation Lab Sites is primarily for the purposes of:
- Ensuring that content and services from our site is presented to you in the most effective manner for you and for your computer;
- Providing you the services you request;
- Notifying you about changes to our service and policies; and
- Responding to your customer support inquiries.
We may periodically contact you using information supplied to the site. You may opt out of receiving certain communications by clicking on the unsubscribe link at the bottom of such emails. Certain communications, such as those regarding changes to our policies or changes to services you have purchased, you may not opt out of. You must unregister your account to discontinue these communications.
DISCLOSURE OF YOUR PERSONAL INFORMATION
1. THIRD PARTIES
We do not rent, share, sell, or trade personally identifiable information with third parties for their promotional purposes.
2. COMPLIANCE WITH LAW
Civic Innovation Lab reserves the right to disclose your personal information, without prior notice to you, as required by law or when we believe that disclosure is necessary to comply with a law, regulation, or any legal request (e.g. court order or subpoena) served on our website. Furthermore, we may share your personal information when we believe it is necessary to address fraud or other illegal or prohibited activity perpetrated through the Civic Innovation Lab Sites, or to prevent imminent bodily harm. However, nothing in this Privacy & Data Usage Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your information.
3. SERVICE PROVIDERS
We may employ service providers and other companies and individuals to perform functions and provide services on our behalf (such as payment processing, e-mail service, account management). These entities may have access to your personal information to the extent needed to perform their functions and also to provide you with the services that you have requested.
CHANGING OR DELETING YOUR INFORMATION
If you are a registered user, you may review, update, correct or delete the personal information provided in your account registration by visiting “Settings.” If your personally identifiable information changes, or if you no longer desire our service, you may update your personal information or unregister through the account settings page. In some cases we may retain copies of your information if required by law. For questions about your personal information, please contact [email protected]
YOUR CALIFORNIA PRIVACY RIGHTS
Under California’s “Shine the Light” law, California residents have the right to receive information from us regarding categories of personal information the Site shared with its affiliates during the previous calendar year, if any. This information will be provided free of charge, once per calendar year upon request. To request this information please email [email protected] with the subject line “Request for California Privacy Information”. We will respond to such written requests within 30 days following receipt at the e-mail or mailing address stated above.
We have implemented reasonable measures to protect the information we collect and store, taking into consideration the types of risks we face and the reasonable protections available to us. No method of protecting information is 100% secure, and we cannot guarantee its absolute security.
PRIVACY PRACTICES OF THIRD PARTIES
CHANGES TO PRIVACY & DATA USAGE POLICY
We may modify this Privacy & Data Usage Policy at any time, so please review it frequently and at least each time you submit personal information to the Civic Innovation Lab Sites. If we make material changes to this policy, we will notify you here at https://civicinnovationlab.la/privacy/, by email, or by means of a notice on our homepage. The date of the most recent revisions will also appear on this page. Changes are effective immediately upon posting. Unless stated otherwise, our current Privacy & Data Usage Policy applies to all information that we have about you and your interactions with the Civic Innovation Lab Sites.
For questions or concerns regarding this Privacy & Data Usage Policy please contact:
Civic Innovation Lab